Wet the Bisous cloth with warm water and gently massage it over your face in circular motions. The NanoTech fibres effectively remove makeup and impurities without the need for additional cleansers. Rinse the cloth thoroughly after each use and hang it to dry.

While warm water is recommended for optimal results, however you can also use Bisous with cold water. The gentle fibres still provide effective makeup removal without irritation.

Yes, Bisous is versatile and suitable for daily face washing, whether you're wearing makeup or not. The soft fibres deeply cleanse the skin, leaving it feeling refreshed and rejuvenated.

To clean your Bisous cloth, simply place it in a cool, gentle machine cycle with mild detergent. Avoid using bleach. After washing, hang the cloth to dry or lay it flat. With proper care, Bisous cloths can be reused up to 500 times.

Bisous cloths are crafted from innovative MicroTech fibres, which are non-toxic, chemical-free, and safe for all skin types.

Yes, Bisous cloths are reusable up to 500 times, reducing the need for single-use makeup wipes and minimising environmental waste.

Our cloths are meticulously crafted to ensure effortless handling and exceptional makeup removal. Each cloth measures 40 cm in length and 21 cm in width, providing ample coverage for thorough cleansing. 

To extend the life of your pillowcase, use the "delicate wash" setting at 30 degrees Celsius or gently hand wash it. Avoid spin drying and instead air dry it naturally. For the best results, consider using our washing bag and a pH-neutral liquid detergent.

We recommend washing your pillowcase every 5-7 days for optimal hygiene and to keep it feeling luxurious. If you have sensitive skin or are prone to acne, washing more frequently can help reduce oil and bacteria buildup.

Yes, our satin pillowcases are ideal for sensitive and acne-prone skin. The smooth, gentle surface reduces friction and irritation, while the fabric's low absorbency helps retain your skin's natural moisture and minimises the buildup of oils and bacteria.

We recommend air drying your pillowcase to maintain its softness and longevity. Machine drying, especially on high heat, can damage the delicate satin fabric. Air drying will help preserve its smooth, elegant appearance.

Yes, our pillowcases are designed to fit all standard sleeping pillows, though they are not intended for European-sized pillows. Measuring 75 cm in length and 50 cm in width, they ensure a snug and comfortable fit.

Our satin eye masks enhance sleep quality and skin health. The gentle fabric reduces friction, preventing wrinkles and irritation, while maintaining your skin's natural hydration. By blocking out light, the mask promotes melatonin production, helping you achieve deeper, more restful sleep. It's a perfect addition to your nightly routine.

We recommend hand washing our satin eye masks to maintain their softness and quality. If using a machine, choose a delicate cycle and place the mask in a protective bag. Air dry naturally, avoiding tumble drying or ironing, to keep your mask in top condition.

Yes, our satin eye mask enhances sleep by blocking out light, creating a dark environment that promotes melatonin production. This helps you fall asleep faster and stay asleep longer, while the gentle satin fabric pampers your skin.

Our satin eye mask is 70 cm long and designed to fit comfortably around your head. It features an adjustable velcro strap that keeps it secure and prevents slipping. The mask is wider than standard, ensuring complete light blockage for better sleep.

To ensure your order arrives in time for Christmas, please place your order before the cut-off dates listed below. 

Our team is working hard to ship all orders promptly, so you can enjoy a stress-free festive season! Please note that while we aim to meet these shipping times, they are estimates only and cannot be guaranteed. If you order after the cut-off dates, your order may still arrive in time, but we cannot guarantee it.

Holiday Shipping Cut-Off Dates (From Brisbane)

• Sydney (NSW): Friday, 20th December 2024
• ACT (NSW): Friday, 20th December 2024
• Melbourne (VIC): Friday, 20th December 2024
• Brisbane (QLD): Friday, 20th December 2024
• Adelaide (SA): Thursday, 19th December 2024
• Perth (WA): Tuesday, 17th December 2024
• Hobart (TAS): Wednesday, 18th December 2024
• Darwin (NT): Friday, 13th December 2024

Our Gold Coast warehouse aims to have your shipment dispatched in 24-48 hours, during standard business days. Orders typically arrive between 2-8 business days after dispatch.

Please be aware shipping times may vary.

On check-out we ask for your email address. We do this because our courier company will email you upon dispatch with a hyperlink that will enable you to track your parcel as it travels. This will take a few minutes, please check your junk email if you have not received the link. If by then the link still does not appear in your inbox, reach out to our team on contact@bisous.com.au and we will re send a link.

If you’ve changed your mind after ordering from us, we do accept returns - with some conditions:

- The item you're returning must be unused and in re-sellable condition, in the original packaging.

- Returns must be lodged within 14 days of receiving the item by emailing us at contact@bisous.com.au Please include your full name and include the name of item/s you’re looking to return.

- Return postage costs will be at your expense. 

Once we receive the return we’ll inspect the item/s to ensure they’re unused, there’s no damage, and you have provided us with all original packaging.

If the item meets this criteria, the refund will be applied to the same credit card that was used to purchase.

We understand that sometimes online shopping can be challenging. If you feel you’ve selected the wrong colour, we’ll happily help to facilitate an exchange.

Please note: The item you're exchanging must be unused and in re-sellable condition, in the original packaging. Return postage costs will be at your expense. You must lodge a request to exchange within 14 days of receiving your item.

To arrange an exchange, please email our Customer Service Team via contact@bisous.com.au and include your full name and include the item name in your email.

Yes, we provide discounts for bulk orders. Contact us directly on contact@bisous.com.au for more information on our bulk pricing options.

We value partnerships and collaborations. Please contact us on contact@bisous.com.au for inquiries regarding sponsorship or affiliate opportunities.