FAQs – Bisous

BISOUS CLOTH

How do I use the Bisous to wash my face?

Wet the Bisous cloth with warm water and gently massage it over your face in circular motions. The NanoTech fibres effectively remove makeup and impurities without the need for additional cleansers. Rinse the cloth thoroughly after each use and hang it to dry.

Do I use warm or cold water with my Bisous cloth?

While warm water is recommended for optimal results, however you can also use Bisous with cold water. The gentle fibres still provide effective makeup removal without irritation.

Can Bisous be used for regular face washing, even without makeup?

Yes, Bisous is versatile and suitable for daily face washing, whether you're wearing makeup or not. The soft fibres deeply cleanse the skin, leaving it feeling refreshed and rejuvenated.

How should I clean my Bisous cloth?

To clean your Bisous cloth, simply place it in a cool, gentle machine cycle with mild detergent. Avoid using bleach. After washing, hang the cloth to dry or lay it flat. With proper care, Bisous cloths can be reused up to 500 times.

What are Bisous cloths made of?

Bisous cloths are crafted from innovative MicroTech fibres, which are non-toxic, chemical-free, and safe for all skin types.

Are Bisous cloths environmentally friendly?

Yes, Bisous cloths are reusable up to 500 times, reducing the need for single-use makeup wipes and minimising environmental waste.

What are the dimensions of Bisous cloths?

Our cloths are meticulously crafted to ensure effortless handling and exceptional makeup removal. Each cloth measures 40 cm in length and 21 cm in width, providing ample coverage for thorough cleansing.

SATIN PILLOWCASE

How do I wash my Pillowcase?

Our cloths are meticulously crafted to ensure effortless handling and exceptional makeup removal. Each cloth measures 40 cm in length and 21 cm in width, providing ample coverage for thorough cleansing.

How often should I wash my Pillowcase?

We recommend washing your pillowcase every 5-7 days for optimal hygiene and to keep it feeling luxurious. If you have sensitive skin or are prone to acne, washing more frequently can help reduce oil and bacteria buildup.

Are your pillowcases suitable for sensitive skin?

Yes, our satin pillowcases are ideal for sensitive and acne-prone skin. The smooth, gentle surface reduces friction and irritation, while the fabric's low absorbency helps retain your skin's natural moisture and minimises the buildup of oils and bacteria.

Are your pillowcases safe for machine drying?

We recommend air drying your pillowcase to maintain its softness and longevity. Machine drying, especially on high heat, can damage the delicate satin fabric. Air drying will help preserve its smooth, elegant appearance.

Will the pillowcase fit my pillow?

Yes, our pillowcases are designed to fit all standard sleeping pillows, though they are not intended for European-sized pillows. Measuring 75 cm in length and 50 cm in width, they ensure a snug and comfortable fit.

Satin Eyemask

What are the benefits of using a satin eye mask?

Our satin eye masks enhance sleep quality and skin health. The gentle fabric reduces friction, preventing wrinkles and irritation, while maintaining your skin's natural hydration. By blocking out light, the mask promotes melatonin production, helping you achieve deeper, more restful sleep. It's a perfect addition to your nightly routine.

How do I care for my satin eye mask?

We recommend hand washing our satin eye masks to maintain their softness and quality. If using a machine, choose a delicate cycle and place the mask in a protective bag. Air dry naturally, avoiding tumble drying or ironing, to keep your mask in top condition.

Can the satin eye mask help with sleep?

Yes, our satin eye mask enhances sleep by blocking out light, creating a dark environment that promotes melatonin production. This helps you fall asleep faster and stay asleep longer, while the gentle satin fabric pampers your skin.

What size is the satin eye mask?

Our satin eye mask is 70 cm long and designed to fit comfortably around your head. It features an adjustable velcro strap that keeps it secure and prevents slipping. The mask is wider than standard, ensuring complete light blockage for better sleep.

Shipping information

What are your shipping options and delivery times?

Our Gold Coast warehouse aims to have your shipment dispatched in 24-48 hours, during standard business days. Orders typically arrive between 2-8 business days after dispatch.

How do I track my order?

On check-out we ask for your email address. We do this because our courier company will email you upon dispatch with a hyperlink that will enable you to track your parcel as it travels. This will take a few minutes, please check your junk email if you have not received the link. If by then the link still does not appear in your inbox, reach out to our team on contact@bisous.com.au and we will re send a link.

Returns and exchanges

What is covered by our One-Wipe Guarantee?

If Bisous doesn’t remove your makeup with warm water and you don’t love it within 30 days of delivery, email your order # for a full refund- keep your first pack, no return required (first‑time orders, one per household). Plus, our 500‑Wash Promise covers every cloth for 12 months: if any cloth frays, loses effectiveness, or stitching fails under normal care (warm water + machine wash; no bleach/fabric softener), send a photo and your order # and we’ll replace it free.

What happens if I’ve chosen the wrong colour?

We understand that sometimes online shopping can be challenging. If you feel you’ve selected the wrong colour, we’ll happily help to facilitate an exchange.

Please note: The item you're exchanging must be unused and in re-sellable condition, in the original packaging. Return postage costs will be at your expense. You must lodge a request to exchange within 14 days of receiving your item.

To arrange an exchange, please email our Customer Service Team via contact@bisous.com.au and include your full name and include the item name in your email.