Shipping information

All orders being shipped to addresses in Australia will be fulfilled within 24 hours and will ship the next business day. For all orders, the transit time begins the first full shipping day after the package leaves our facility.

Shipping times are determined by the shipping option you choose during checkout.

The following shipping options are available:

AUSTRALIA-WIDE FREE SHIPPING 
• Standard Shipping (3-7 business days)
• Two-Day Shipping (1-2 business days)*
• One-Day Shipping (within 1 business day)*
* We cannot ship Two-Day or One-Day Shipping to PO Boxes. Orders with a PO Box as the shipping address will automatically be shipped using Standard Shipping.

INTERNATIONAL ORDERS
We currently do not ship to destinations outside of Australia.

UNDELIVERABLE/INSUFFICIENT ADDRESSES
We are not responsible for shipping charges when orders are returned due to undeliverable addresses. After the order is returned to us, a refund will be issued. All shipping costs and a 20% restocking fee will be deducted. Before placing an order please check to make sure you are using the correct address.

RETURN POLICY
If your products are unused and in new condition, you may return your purchase within 90 days from the day you purchased to receive a full refund, less a $3 per unit re-stocking fee. Return postage is at the customer's expense. To return an item: All returned orders must be pre-authorized by us.
Please Contact Us Here and include your original order number, the product(s) you are returning, and your name. We will provide you with a return shipping address. All returns MUST be in brand new and resalable condition and MUST be returned in the original packaging with all the original material. Returned items that are not in their original packaging and/or deemed not resalable will be refused and returned.
In the rare case that you receive an item that is damaged, defective, or we made an error processing your order please contact us right away. We will arrange for a pickup or refund you all return shipping charges after we receive the product back into our warehouse. All returned items must be pre-authorized and sent back in the original packaging with all the original material. After we verify the returned item(s) we will send a refund or replacement. A 20% restocking fee will be applied to all unauthorized returns.

For warranty claims, please Contact Us Here for further instructions.